Yankee Candle Reviews

Always lovely fragrances and arrived fairly quickly. One candle was damaged when it was delivered but they sorted it without issue :)

Awful, if this is what ‘wedding day’ smells like thank god am not married. Personalisation was tiny absolute waste of money. 30£ gift card would of been nicer. Avoid

Arrived quickly and welll wrapped but very expensive

Absolute waste of money - should be renamed scentless candles! Yankee gingered apples.....I don't think so....I have now bought cheaper but scentfull candles from Aldi!

My daughter bout one of the candles. After 20 minutes black smoke began to appear from the wick. It has left soot damage to the walls, ceiling, shelves and windows. When I contacted Yankee they have refused to accept responsibility that the candles have an issue even though there have been numerous complaints for the same issue. They offered me £50 of other products. Why would I want this when there is hundreds of pounds worth of damage to the bedroom?
Do not buy these products. Customer service is none existent.

Yankee candle in McArthur Glen have a 10% off offer to scan on their payment desk that they do not actually honour, they also have a military discount offer that they do not honour. They also have the cheek to charge for paper bags, I explained the bag charges were to stop people using plastic bags not just so a company can earn money selling tiny paper bags. I asked the manager about the offers but couldn’t really make out what he was saying as he had a mouth full of food.

Need to pull their socks up, the scented tea candles, only burn 2/3 of way with no smell, that is if they light at all. The new melts are a way to make you spend more , previous ones could be snapped in half or quarters , these would need a saw, and the scent doesn’t last any longer than a 1/4 of previous so you had 4 times longer. I am buying supermarket and £1 shops cheaper makes , burn better and smell as goog

Got to say my recent experience with yankee candle about a product issue was a positive experience the issue was regards a tealight candles that burnt one of my tealight holders even though it was not a yankee candle product the communications with them over email was fantastic they were very professional with this issue even though it was not one of their product that i had expect the candle was a yankee candle they explained all about that they would recommend using only yankee candle with yankee candle holders only and not to use other type and as the holder was not a tested one by yankee candle they did apologise about the incident and as they explained as it was not an issue with their candle but with third party candle holder and as i good will gesture the offer me a free product as a way to compensate for the damaged product to which i was really happy how they responded to my issue and offered a good will gesture gift shows that they are willing to work with customers to resolve any issues we have and i am very grateful in how they did with a positive attitude as well as being very professional in how they conducted themselves over my issue even though the product was not one of their own i would recommend that if you have an issue with anything they will sort out the issue and go above and beyond as a company to resolve issue that any customer has and not make the customer feel as their opinions do not matter when in fact our opinions do matter to them all they want to do is help to resolve the matter in a reasonable time frame, I would like to say is thank you yankee candle in the way you handle my issue and resolved in a polite manner and professional attitude

I have been using Yankee candles/tealights/wax melts for over 15 years but have been very disappointed of late. After only burning about a third or less of the wax the wick has gone out and disappeared, the candles have a hollow burn (tunnelling) and don't really smell either!!!! On contacting Yankee I was the given the standard you didn't do the first burn for long enough, you can't burn a tea light to less than 1.5cm etc. However they did offer to send a free candle in (as a gesture of goodwill). We will see if this arrives.......

Awful data breeching company. Once they have your details, prepare to receive marketing emails for the rest of your days with no way out!

They are still sending me emails despite filling in two of their forms for data withdrawal rights, which I never gave in the first place. And every email has a broken unsubscribe link. Seriously avoid ever using them. They dont care about GDPR! Unethical company.

I ordered some advent calendars, have done for several years, very disappointed. The candles didn’t align with the openings so you had to completely rip apart the whole thing to get to them. As other reviewers have stated, the burn time is very short, not what I am used to. I left a review on the Yankee Candle website, standard response,”sorry you’re not happy, thanks for letting us know” etc. I used to class this company as high standard but I won’t be buying from them again. The wheels have come off somewhere.

LEFT TWO OF THESE BURNING OVERNIGHT TWO NIGHTS IN A ROW, NOW MY FRONT ROOM AND EVERY ITEM INSIDE MY FRONT ROOM INCLUDING ALL MY CLOTHES ARE COMPLETELY RUINED. CANT WASH THE FOUL SMELL LEFT BEHIND BY THESE TOXIC CANDLES. YOU GUYS R LITERALLY BURNING HARMFUL TOXINS IN YOUR HOUSE! NEVER IN MY LIFE HAVE I HAVE I HAD A PRODUCT RUIN MY LIFE LIKE THESE! FOUL TOXIX CANDLE COMPANY

I maybe one of the lucky ones - Lovely candles and value for money. No frills delivery - candles were all well packed. When I approached Customer Services, my requests got quickly dealt with. Thank you Yankeecandle.co.uk. Will buy from you again. Best.

Ordered 2 candles 2 weeks ago, the money left my account however I have received no order confirmation and still nothing to update me. Customer service have not responded. Feel like I’ve been robbed to be honest.

I used to love yankee candles/tealights but have been very disappointed with my recent purchase of tealights. After only burning about a third or less of the wax the wick has gone out and disappeared. On contacting yankee candle I was told you can't burn the lights to less than 1.5cm, the total height of the wax is only 1.6cm so in fact you get 1mm of burn time from their tealights !I was told the lights have now finished and I should throw them away so you pay all that money for a mm of burn time. This didn't used to be the case and they told me they have changed the design and the metal ring at the bottom of the wick extinguishes the candle. I wouldn't recommend the tealights any more, expensive for a small burn time and huge wastage of wax.